Customer Survey

Here at Freon Doctor, we value our customers' thoughts and opinions. If you have any questions or comments about something you have seen on our site, or if you can think of ways that we could improve our service, please let us know!

Thank you for taking the time to send us your comments so that we may better serve you in the future!

 

First:

Last:

Company: (if applicable)

Address: (required)

City:

State: Zip: (required)

Home Phone:

Work Phone:

E-mail Address:

Date of service:

Invoice number:

(1) When you called for service were you put on hold for very long?

If yes how long?

yes

no

(2) Was the customer service person you spoke with courteous and helpful?

If no explain:

yes

no

(3) Did the technician arrive close to the time slot that the customer service representative gave you when you first called?

If no explain:

yes

 

no

 

(4) When the dispatcher called to see if you where home were they clear and polite?

If no explain:

yes

 

no

 

(5) Did the technician arrive close to the time that the dispatcher said they would?

If no explain:

yes

 

no

 

(6) Was your technician neat, courteous and did he explain the problem to you?

If no explain:

yes

 

no

 

(7) Did the technician give you the price up front before he started the job?

yes no

(8) Did the technician leave the job site clean?
Ten being cleanest.
(1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

   

(9) Did the technician explain the advantages of using electric drain trap?

yes no

(10) How would you rate the service of your technician?
Ten being the best.
(1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

   

(11) Did the service technician wear his floor protectors on his shoes?

yes no

(12) Was the price of the work done about what was expected?

less than expected
about what was expected
more than expected

   

(13) How would you rate the overall service of Freon Doctor?
Ten being best.
(1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

(14) Would you recommend Freon Doctor to your friends and family?

yes

no

What changes can we make to serve you better?:

We appreciate your business and your time.  Have a nice day.

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